|  Enova Illumination Customer Privacy Policy   |

Enova’s privacy policy covers the collection and use of personal information that may be collected by Enova anytime you interact with Enova Please take a moment to read the following to learn more about our information practices, including what type of information may be gathered, how the information may be used and for what purposes, and to whom we may disclose the information.

 

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, submitting an idea, participating in an online survey, registering your products, or purchasing a product or service. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Enova products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also may collect information regarding customer activities on our website and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

 


To help us better serve you, your personal information may be shared with legal entities within the Enova group globally who will safeguard it in accordance with Enova’s privacy policy. There are also times when it may be advantageous for Enova to make certain personal information about you available to companies that Enova has a strategic relationship with or that perform work for Enova to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Enova’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Enova website.

 

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

 

As is standard practice on many corporate websites, Enova’s website may use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also may use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We may use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we may use cookies to customize your experience and provide greater convenience each time you interact with us

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As is true of most Web sites, we may gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

 

We may use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. In some of our email messages we may use a “click-through URL” linked to content on the Enova website. When a customer clicks one of these URLs, they may pass through our web server before arriving at the destination web page. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

 

Enova’s website may have links to the sites of other companies. Enova is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

 

Enova may update its privacy policy from time to time. Enova Illumination, 1839 Buerkle Rd., White Bear Lake, MN 55101.
Last updated January 2010.

 

© 2007 Enova Illumination. All rights reserved.

 


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1.651.236.8857 | customerservice@enovaillumination.com